Training

Initial set up support for the components of the Operations Manual is 2 days on-site at your location and at the company’s offices for up to 3 business days at no additional cost. Additional days and franchise location training is available for $500 per day. All travel expenses are franchise’s responsibility. On-going Customer Service Representative (CSR) support is available via telephone and via web chat sessions. 1-800-380-7906 is provided for you and your customers.

Fast Start Program – On Location

We set as a top priority reaching early stage operations that result in each franchise owner revenuing quickly and paying back the initial investment as soon as possible. Whereas other operators with less robust business models may take years to reach payback, each brand in the Homeplace Vision franchise program should payback the initial investment in 2 years or less, depending on the mix of services that are chosen. We refer to the program as the Fast Start Program, consisting of a specific number of initiatives that will allow you to begin accepting leads, proposing projects, winning deals and making profit. These activities all occur during the 2 days on-site at your location.

Set-up email

We set your emails up with a hierarchal email address such as johndoe@theremodelplace.com/bedford; and johndoe@handyathome.com/bedford. We place no limit on email accounts that you can use.

Order business cards

The initial set of cards are provided for one person at no cost. We utilize a dual branded card with one side bearing the Handy@Home™ brand and the other side bearing The Remodel Place™ brand.
Subsequent stock is quoted on order. All orders are processed on-line.

Order Logo Wear

All logo wear is provided at cost and ordered on-line. You may choose additional logo wear, however all original logos are to be used with no changes in style or color.

Install QuickBooks

We provide the latest version of QuickBooks and install our proprietary version for your use. It is hosted by Right Networks at www.rightnetworks.com
You are required to pay for the initial license and the service. We are entitled under the Franchise Agreement to receive a weekly download of your file as well as bank account information so we can submit ACH payment for entitled fees and royalties.

Install Cost/Pricing Model

Download the cost/pricing model from the Documents tab.

Install Proposal

Download the proposal model from the Documents tab.

Install Customer Forms

Download the customer form from the Documents tab.

Install Sub-Contractor forms

Download the sub-contractor forms from the Documents tab.

Lead Generation

We’ll teach you how to set up your profile for the types of services that you desire to offer, how to and respond to leads as they come in. Our preferred lead generation source is www.homeadvisor.com We have a national account.

Costing, Pricing, Risk Management

We provide all support tools that you will ever need to allow you to document the specifications of each opportunity, cost the project using our network of provided remodeling experts and price it such that you win most of your jobs while retaining the profit expectations that you desire.

Financial Accounting and Reporting

We have developed a proprietary QuickBooks template for your use. Once you have acquired the package please download the QBW file from the Documents and restore the file. It will contain the relevant chart of accounts, reports and invoice formats.

Proposal Preparation

We will train you on all the modules in support of a project opportunity that you may have with a real opportunity that you may have acquired from www.homeadvisor.com once you set up the service.

Working with Suppliers and Subcontractors

Our engagement model with our network of suppliers and subcontractors serves to document the processes around documenting the work to be performed, timings for completion and fixed prices.

Managing the Customer

In this component we teach the franchise how to acquire the customer, condition their expectations, manage the process, collect money, resolve conflicts,etc.

Full Program Training – Company HQ

While at HQ we’ll introduce you to the supporting team and then continue the training program with a refresh of the Fast Start Program and then finish with the following components:

Fast Start Refresh

Standards and Values of Franchise

We review the franchise Code of Conduct and Ethics guide.

Risk Management Tools

In this component we overview the risk management tools that are built into the model from the perspective of working with the customer (liability, scope of work, receiving payment, managing change, specifications, and project sign-off), and with sub-contractors (liability, scope of work, non-competition, making payment, and project sign-off).

Acquiring and Branding the Work Van

We provide the information for your first van including the profile of the type, cost, contents and the logistics around getting the approved wrap installed, etc.

Working with Suppliers and Subcontractors

We review the program for how to engage with sub-contractors and in regions where provided, our network of partners and suppliers.

Financial Accounting and Reporting

This is an in-depth training course for how to utilize our proprietary QuickBooks template. It is taught by our CPA J.A. Garrison.

Reporting to the Franchisor

We teach you how you are required to remit monies to us for payment and how we work with you to establish the weekly amounts due via the reporting that comes from the RightWorks.com hosed solution.

Three Tier Marketing Program – Marketing to Neighborhood, Household and Affiliates

This program teaches you how to kick off marketing into a new neighborhood by initially acquiring a www.homeadvisor.com lead in that neighborhood, securing a job (or proposing a solution) and then building on being in the neighborhood with activities centered around creating awareness.

Setting up the Office

We provide ideas on how to configure your home or off-location office including computer support, furniture, etc.

Required Staff

This is an overview of the staff that are required to start in the beginning with handyman jobs and then progress as you become more involved in complex jobs.

Safety Standards

A review of work safety standards that are commonly adhered to in the industry.

Daily Operating Procedures

A schedule for daily work activities during the normal business week and on Saturday.

Using eToolkit©

Hands on training on all aspects of eToolkit© including setting up your franchise, and web-facing configuration for cities, neighborhoods, rates and services, appointment schedules, promotions, job estimator, reporting and email management.

Contact info

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